How do you ship your Mosaics?

Our Mosaics are Shipped Rolled ( like a rug ) from our workshop via DHL Express Shipping. Other shipping methods available based on job size.

What if my mosaic was received broken?

We have less than 0.2% damage rate and all our mosaics are insured so in case of damage or loss you will be fully reimbursed.

How long does shipment usually take?

You should expect your shipment in 5-7 business days if in stock. We will send you a tracking number once your mosaic has been shipped. For custom mosaics, the lead time to receive your order is 2 to 4 weeks only.

How do you consider your quality compared to what is available in the market?

SOS only manufactures the highest quality mosaic on the market and on par with Italian manufacturers whose prices are way too expensive ( Compare to $250/ sq ft ). Customers who have bought from us are extremely satisfied. Click here to view our customers Feedback.

Do you customize your mosaics?

Yes, we can customize any photo you provide us. Just email us a hi-res photo of what you like to be done in mosaics with sizes and you will send you a free non-obligatory quote within 24 hours. Also any design you see on our website can be customized as to colors or sizes.

I can't tell the colors from the image on your website!

In this case we can send you our stone color chart for $45. Please e-mail us your address.

Do you offer installation service?

We have experiences installers in most states. Or we can recommend installers in your area. Email us for more details.

How can we contact you by telephone?

Please call us on 305-962-7612.

What are your accepted payment methods?

We accept all major credit card and payment through Paypal ( www.paypal.com ). Also we accept credit card over the phone, wire Transfers and Cashier Checks.

Are all of your Mosaics made by hand?

Yes. SOS prides itself in creating fully handmade mosaics from all natural marble and semi-precious stones, based on the same techniques used by the Greek, Romans and the Byzantines.

What guarantees do you offer?

SOS has a long list of satisfied customers. We guarantee every piece we sell. We have a 60 day return policy ( excluding shipping cost ) in which you may return your mosaic to our U.S. warehouse if you are not satisfied with your purchase.

Is your Mosaic frost Resistant?

Yes, our mosaics can withstand any weather conditions and also are resistant to all chemical if installed in a swimming pool.

Can we install our mosaic outdoor or in swimming pool?

Yes, our mosaics can be placed anywhere.

Is installing Mosaic difficult?

You can install your mosaic yourself and it is very similar to installing normal ceramic tiles. A complete manual instructions is sent with your order.

Do I need to grout my mosaic?

Grout is not necessary for interior wall but a must for floor installation and exterior wall or a wall exposed to water or cooking such as bathroom or kitchen.

What is the finish of my mosaic?

Your mosaic comes honed with a varnish to give a wet look but can be antiqued or polished for a 20% extra charge.

Where can I install my mosaic?

Ceiling Domes, Foyers, Fire Place, Showers Tubs and Pools, Kitchen Back Splashes, Corporate Logos and Signs, Framed as Art, Wall Portraits, Yachts, Table tops, Furniture and Other.